In the event that your item is faulty you may return it to us within twenty-one days and we will refund the cost of the item and pay the cost of returning the item to us. Once an order has been dispatched, we will accept returns where they meet the following conditions: If you wish to cancel your order prior to dispatch, please email us at We will terminate the transaction and refund any payments already made relating to your order. Our Freephone number is 08 and we are in the office 9-5, Monday to Friday. If you require urgent delivery of a large order, please contact us to confirm current stock levels. Our system will also allow you to order more items than we have in stock at any one time. This information can, on occasion, be incorrect due to delays of up to 12 hours in updating.

Regularly updated stock information is now available to view online at ScoreStore. You may cancel your order at any time if you are not happy to wait.Īlthough we make every effort to ship your order according to these guidelines, we will not be held responsible for any loss or damage caused by delayed delivery. In the circumstances outlined above, we will do our best to contact you and inform you of any anticipated delays.

You should be aware that your payment is taken automatically online at the time you place your order. Sometimes this will be due to overwhelming demand, and sometimes it will be due to circumstances beyond our control, such as the item having gone to reprint or out of print. No matter how good our stock control, there will occasionally be times when a particular item is not immediately available. To keep our prices competitive we do not keep huge stocks of any particular item. We aim simply to provide you with a reliable service at a reasonable cost. However, we have learned from experience not to make promises regarding delivery. Delivery TimesWe aim to dispatch every order within 24 hours excluding weekends. If you need to place an order with a value of more than £200 please call +44 (0)1304 872 812 or email us with your requirements. All international deliveries will be sent via a tracked service where available. Your delivery charge will be calculated at the checkout. If you need to place an order with a net value of more than £500 please call +44 (0)1304 872 812 or email us with your requirements. All deliveries to the EU will be sent via a tracked service where available. Please see our notes on Delivery Times below for more information. All delivery charges are calculated by order value.Īll deliveries within the UK are sent by Royal Mail First Class Post or 24-Hour Parcelforce dependent on weight. Item prices quoted on our website do not include delivery.

We will review this decision in the future. We are here to provide a reliable and prompt service to our customers and unfortunately the international solutions available to us are not up to our standards. With regret we have decided to suspend all international shipping options indefinitely, due to a significant increase in failed deliveries related to customs procedures and lost parcels.

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